Please note that certain products and services may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product or service.
Delivery will be to the UK residential shipping address specified on your order. If no one is available at the specified address at the time of delivery, goods will be returned to depot. additional charges may apply.
Deliveries are made on a pre agreed day from approximately 7.00 am to around 6.00 pm. Unfortunately requests for an E.T.A (Estimated Time of arrival ) are at the courier’s discretion. If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available, you will be liable for any additional costs incurred for redelivery. Re-deliveries are charged at £75.00 minimum or £0.75 per kg, whichever the greater.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
Our standard delivery service is made to the 'kerb side' due to insurance guidelines so please arrange for adequate help to off load. Your delivery could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restriction, it is within a “Red route” or there are time zone restrictions for examples; please inform us at the time of order to discuss alternative delivery options.
Floor deisn studio have teamed up with reliable delivery partners to ensure delivery service levels are maintained. It is important to check and sign for your order on arrival. If you are unfortunate to receive damaged, or there are missing, item(s) please make sure it is noted on the courier’s paperwork. We also suggest that you contact us direct as soon as possible to make sure we are aware of the problem. We cannot be responsible for any consequential losses, therefore we advise against booking installers until all goods have been received and checked.
Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us.
If we are delivering to an alternative address to the billing address, meaning the address to where the payment card is registered, we are more than happy to accommodate. However, to enable us to action this request we do require proof of ID before the contract is agreed. Acceptable documents to prove your ID may include your Utility bills, Council Tax statement or banking details. This list is not exhaustive but all documents do need to be dated within the last 30 days. Prior to goods being dispatched